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F.A.Q.

*Is your jewelry for pets or for their owners?
My jewelry is for both!!! Some pieces are specifically designed with a pet in mind and some pieces are designed for the pet lover. Most of the pieces can cross over or even coordinate between the pet and their owner.

*How is your jewelry made?
Each piece is handmade of either sterling silver or 14 karat gold. I hand saw, file, build and solder each piece. Jump rings for necklaces or dog tags made especially for pets are always soldered for safety and durability, but caution and common sense should always be used when your pet is involved. If you plan on purchasing an item not specifically designed for a pet, please let me know so I can make sure the item is strong and safe for your pet.

*How long after I place my order will my item ship?
Since each piece of jewelry is handmade by me, sometimes it will take between 2-3 weeks for an item to ship. During peak holiday seasons it may take 3 weeks or more. I want everyone to be able to enjoy my jewelry and express the love they share for their pet. So PLEASE order in plenty of time for your occasion. If you have a specific need or concern to expedite an order, please let me know and I will do everything I can to accommodate you.

*How do you ship your jewelry?
For most of my orders I use USPS priority mail (2-3 day delivery). I like to use them since they deliver on Saturday, which allows an extra day for customers to receive their jewelry. I request a signature confirmation for all deliveries, but if you would like to purchase insurance it is available. Unfortunately, I cannot be responsible for lost packages.

*Why is your jewelry stamped Jenna?
There are two reasons...
this is the nickname my mom and my sister call me and
it also reflects my maiden name - Ault. Since there are so many Jennifer's in my generation, I was always referred to as Jenn A - thus Jenna.

*What is your policy on philanthropy?
I regularly donate a portion of my sales to Jack Russell Rescue, my local SPCA, Humane Society and several of the smaller local rescue groups. I also periodically place an item for sale on the website that I donate 100% of the purchase price to a rescue group.

What is your policy on the environment?
Wherever possible, I purchase and use recycled products. The jewelry boxes and packaging as well as the paper products that run my office are all made of  recycled materials. I have also recently found a metal supplier who recycles and refines precious metals from computers and medical equipment that would otherwise be put in a landfill.



Info@ATailOfTwo.com
813.927.6979
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